Refunds/Returns

TAIWAN: Purchases of product packages, downloads, electronic and online products/services are final and non-refundable.  Cancellation or Return of any individual component of product packages will require the remaining products to be charged at full retail value plus a NT$ 1,350 administrative fee.  Audio, Video and CD-ROM Software may be returned provided that the product is unopened and in its original packaging and shrink-wrap.  Returns will be accepted within 14 days of the date you receive your order.  NO returns will be accepted less than 30 days prior to the exam, regardless of when the order was received.  All returns are subject to a restocking fee (the restocking fee will be 10% of the retail price up to NT$ 1,350 maximum).  Defective materials may be exchanged for the same product within 30 days of receipt of order.

Returns of paper-based materials (Study Notes, paper Flashcards, Practice Exam books and Schweser’s Secret Sauce®) will be accepted within 14 days of receipt of order.  NO returns will be accepted less than 30 days prior to the exam, regardless of when the order was received.  All returns are subject to a restocking fee (the restocking fee will be 10% of the retail price up to a NT$ 1,350 maximum).  The materials must be returned in original, like-new, and resalable condition and in the original packaging and/or shrink-wrap in order to be considered for a refund.  You must contact our customer service department via phone, fax or email, to get a return authorization number.  The box the materials are returned in must be postmarked within 14 days of receipt of the order.  Please note that refunds will be issued to the original payment method within 30 business days.

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